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Terms of website use

Our terms of website use outline your rights and responsibilities when using the website and we recommend that you read our website terms of use before browsing our site. Please note that by reading these terms you are also adhering to our privacy and cookies policy. Please click here to view our Terms of Website Use.

Terms and Conditions

We believe in complete transparency in everything that we do. For this reason, we've made our standard terms of business template available online. Please click here to view.

Raspberry Communications Ltd

Raspberry Communications Ltd is a wholly-owned subsidiary of BCR (Holdings) Ltd whose client trading style is BCR Associates. Please click here for our Terms and Conditions.

BCR Energy and Carbon Services Ltd

BCR Energy and Carbon Services Ltd is a wholly-owned subsidiary of BCR (Holdings) Ltd whose client trading style is BCR-ECS. Please click here for our Terms and Conditions.

Complaints procedure

As with most businesses, there will be times when things don’t go to plan and, despite our best efforts, you may wish to register a complaint with us.

For all complaints, we strive to resolve the issue appropriately and professionally and to the satisfaction of our clients. We take a positive approach to dealing with complaints as they can be an effective way for us to learn by experience and to improve our standards of service delivery.

However, cases where a client feels that their dispute has not been rectified completely and to their satisfaction, then BCR Associates requests that the client should follow our complaints procedure. The aim of this process is to provide a framework by which people wishing to complain to us can do so easily and BCR Associates commit to dealing with complaints quickly and fairly.

Click here to download a pdf with full details of our customer complaints process.

Get in touch

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