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ISO 9001, ISO 14001

our awards and certifications

 

Business Leader Customer Excellence Award

Business Leader Award Winner Customer Excellence

BCR Associates Ltd have been named winner of the Customer Excellence category as part of the Business Leader awards which took place at Aston Gate Stadium in Bristol on Thursday 26th September. BCR Associates was recognised for its commitment to delivering excellent customer service levels and demonstrates a hands-on approach to supporting clients with cost and risk management. As procurement specialists, BCR Associates take a proactive approach to the management of energy, telecoms, insurance and business supplies contracts, making sure that clients are signing the right terms and conditions for their business. Clients of BCR Associates benefit from immediate access to a dedicated support team member as well as a designated account manager to ensure that the client experience is a positive one.

The Business Leader awards attract a wide range of entries from across all sectors from large organisations to dynamic and innovative SMEs. Now in its 7th year, award entrants are judged by an independent panel of experts and with over 220 award entries across 18 categories this year, the bar was set to an extremely high standard.

Commenting on the award to BCR Associates Ltd in the Customer Excellence category, a spokesperson from the Business Leader Magazine said: “The feedback from the judges focused on how they provided their customers with exemplary service right from the start of their journey to the end. With every part of the customer journey analysed and with an obsession with retention levels and service - backed up by evidence and customer survey, BCR Associates really stood out.”
 
Upon receiving the award, Richard Dormer, Managing Director of BCR Associates said: “Over the past few years we've invested resource to make our business as customer-centric as it can be, expanding the client support team alongside our relationship management team to ensure that our clients are supported throughout the contract lifetime and beyond. I am immensely proud of our team who work so hard to look after our clients every single day."
 
Heather Lowry, Head of Client Support stated: “The client is always at the heart of everything we do. We work closely with our clients to understand every level of their business, to ensure that we are always providing the very best service. We aim to become an integral part of their back-office; resolving issues, relieving pressure and most importantly, giving them precious time back. Our team go the extra mile every day, and we are honoured to be recognised for this.”
 
The Business Leader awards is the most prestigious and celebrated business event of the year in Bristol and the South West and serves to recognise and showcase the region’s best companies. 
 

iso 9001 and iso 14001

ISO logo

BCR Associates and our sister company BCR Energy & Carbon Services have recently achieved ISO 9001 and ISO 14001 certifications for which we are extremely proud.

ISO 9001 is a worldwide standard that requires that certified organisations implement robust Quality Management systems reaching across all areas of the business, ensuring that quality and excellence is maintained throughout and improvements are continually sought.

At BCR-ECS our ethos has always been to demonstrate best practice both in the advice we give to businesses and the way in which our own organisation is run. The ISO 9001 certification is therefore a reflection of the principles that underpin our company.

The ISO 14001 certification provides a framework for companies to implement an effective Environmental Management system. This structure helps certified organisations to mitigate their negative environmental impact, comply with relevant regulations and continue to make improvements into the future.

Having recently achieved ISO 14001 certification, we are honoured that our green credentials have been recognised. We are also committed to sharing our experience in this area with our clients to offer them opportunities to become more sustainable.

Cost Management Consulting Firm of the Year 2017

Corporate International Global Awards Winner 2017

BCR Associates is excited to announce that it has been named winner for the Cost Management Consulting Firm of the Year as part of the Global Awards in association with Corporate International. This award represents excellence in both expertise and service within cost management over the last 12 months.

Corporate INTL is a business magazine and adviser portal, communicating to business leaders and decision makers in the finance and advisory communities worldwide, with a circulation of over 70,000 individuals globally and a database of over 1 million business leaders, financiers, and advisers worldwide. They first launched their annual awards in 2008, the awards mark excellence for the world’s leading advisers and financiers in an array of countries and continents.

BCR Associates was recognised for its proficiency as a cost management consultancy, consistently improving efficiencies, reducing essential spend and protecting businesses from potential risk to maximise both profit and growth through the lifetime of the client’s business. BCR Associates’ business model differs from most other cost management companies in that they do not charge their clients for their services but obtain commissions directly from suppliers, passing on the full 100% of savings to its customers*.

Richard Dormer, Managing Director of BCR Associates comments: “As a business owner, I understand the importance of effective cost management. Our objective is to help organisations to become more profitable through assisting with procurement strategies, freeing up precious resource and time so that Owners/ Managers can concentrate on front line duties. We are delighted to be awarded ‘Cost Management Consulting Firm of the Year’ as it is a testament to our hard work and dedication to our clients. We look forward to helping more businesses in the future.”

The judging panel is completely independent and look at some of the world’s largest law and accountancy practices as well as boutique specialist’s firms together with consultancies who provide services to this sector, such as BCR Associates.

*excl. water and energy and carbon services

Best Small to Medium Sized Business Award 2015

Best Business Awards

Press cutting: Upon receiving the award, Richard Dormer, Managing Director of BCR Associates said: “We are immensely proud to have won the Best Small to Medium Sized Business Award for 2015. Over the last 6 years we have awarded 20 new franchises across the UK and expanded our service offering to a portfolio of 11 key spend areas. The success of our business is due to our loyal client base and the good quality of our customer referrals from our ever growing pool of introducers.”

Steve Bolt, Head of BCR Associates Network said: “The expansion of the network has helped us to access more and more clients and, since the first time we won a Best Business Award in 2011, we have gone on to help more and more businesses save time and money on essential spend.” 

Cost Management Consulting Firm of the Year 2014

Corporate International

Press cutting: BCR Associates, the business cost reduction consultants has been awarded the prestigious "Cost Management Consulting Firm of the Year 2014". Richard Dormer, Managing Director of BCR Associates commented: "We are particularly pleased to be recognised as Cost Management Firm of the Year, as working to manage costs and efficiencies on behalf and in the interests of our clients has been the cornerstone of our business from day one. To be recognised with this coveted award is a testament to the hard work our consultants put in and the integrity of the client relationships on which BCR Associates is built. Demand for our services continues to grow, especially given the current economic climate, and we are looking forward to helping more businesses save time and money on essential spend in 2014."

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