The telecoms industry is fastpaced with a wide range of disruptive technologies and efficiency-realising trends emerging in recent years. There are a huge number of suppliers in the marketplace which means that there is a lot of choice for consumers, competition is fierce and levels of aftercare and support vary from supplier to supplier.
The network providers and Ofcom have a high power of influence over the marketplace and therefore it is important to keep up to date with key events in the communications world.
For this reason, we've put together a number of information sheets to help to guide you through these changes:
ISDN to hosted telephony
In 2015 BT Openreach announced their plan to migrate all users to IP networks and completely switch off ISDN services by 2025. Although the deadline is years away, the number of businesses using ISDN lines has severely diminished over the last few years. More companies now have a SIP or hosted solution than traditional lines, partly motivated by the deadline but also due to the benefits and additional features of these new technologies.
Switching of mobile communications services
In December 2017 Ofcom announced their decision to change the way that users switch mobile provider. The regulation, which comes into effect on 1st July 2019, will give clients the control over contact with their existing provider and make it quicker and easier for users to leave their incumbent mobile supplier.
For help with any of the above, please contact us.
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