Our InsightsKeep your business relevant and compliant with our carefully selected news and legislative updates below.
Posts Tagged: Telecommunications
Customer services and user experience has never been more important to get right than with your business telecoms service. Unfortunately, there is no escaping the fact that you will experience issues with your telecoms set up – it’s just the nature of the beast. What’s important is how easy it...Read more
In today’s fast-moving market place, it’s vital that you are able to communicate with your clients in a timely fashion, making sure that your business provides the highest level of customer service.
Unfortunately, faults with your phone line or broadband connection are frustratingly inevitable and the first port of call is...Read more
In 2015 Gavin Patterson CEO, BT Group, announced BT's plan to migrate all customers to an IP network by 2025, eventually switching off PSTN and ISDN services. But what does this really mean for your business?
Your company’s telecoms system plays a crucial role in business performance and a lot of...Read more
In 2015 BT announced their plan to migrate all users to IP networks and completely switch off ISDN and PSTN services by 2025. Although the deadline is years away, the number of businesses using ISDN and PSTN lines has severely diminished over the last few years. More companies now have...Read more
But it’s not always easy, particularly when looking at company communications. Telecom services’ can be a major expense for small businesses often contributing to as much as 30% of their IT budget, hence the need to seek new ways to reduce costs.
According to research commissioned by Ofcom, almost half (45%)...Read more
- Telecoms systems – We are highly likely to see a significant decline in take up and renewal of ISDN lines ahead of BT’s announcement that all customers will be migrated to an IP (hosted) network by 2025. Most forward thinking business owners and systems managers will have already made the switch. Those...
Every business, whether large or small, is under increasing pressure to remain competitive. One approach to achieving this is to provide exemplary customer service levels.
Surveys show that customers have heightened expectations when it comes to turnaround times and are easily put off if they are unable to speak or communicate with...Read more
Our extensive knowledge of the telecoms industry means that we have a combined experience of nearly 40 years, this means we’ve seen a lot of phone contracts in our time! Our telecoms experts are extremely familiar with the terms and conditions for each of the different suppliers in the market...Read more
As the Internet of Things becomes more and more prevalent in the market place we bring you a summary of the advantages and risks of implementing this new technology within your business.
So what is the Internet of Things (IoT)?
IoT is the concept of connecting any electrical device with an on...Read more