Customer services and user experience has never been more important to get right than with your business telecoms service. Unfortunately, there is no escaping the fact that you will experience issues with your telecoms set up – it’s just the nature of the beast. What’s important is how easy it...

When it comes to choosing the right telecoms solution for your business, decision makers are faced with a daunting range of possibilities: Which supplier offers the best equipment? Which solution fits my business needs? How can I be sure of reliability? What kind of hardware and software does my business...

In today’s fast-moving market place, it’s vital that you are able to communicate with your clients in a timely fashion, making sure that your business provides the highest level of customer service.

Unfortunately, faults with your phone line or broadband connection are frustratingly inevitable and the first port of call is...

Information technology has transformed the way we do business, the internet is no longer a luxury but essential to the way we conduct business. How would your business cope if it were to lose connectivity?

The power of the internet cannot be overestimated, it is an invaluable asset to businesses,...

In 2015 Gavin Patterson CEO, BT Group, announced BT's plan to migrate all customers to an IP network by 2025, eventually switching off PSTN and ISDN services.  But what does this really mean for your business? 

Your company’s telecoms system plays a crucial role in business performance and a lot of...

In 2015 BT announced their plan to migrate all users to IP networks and completely switch off ISDN services by 2025. Although the deadline is years away, the number of businesses using ISDN lines has severely diminished over the last few years. More companies now have SIP than traditional lines, partly...

But it’s not always easy, particularly when looking at company communications. Telecom services’ can be a major expense for small businesses often contributing to as much as 30% of their IT budget, hence the need to seek new ways to reduce costs. 

According to research commissioned by Ofcom, almost half (45%)...

Cyber security also know as computer security or IT security is having a process in place to safeguard your computer systems from unauthorised users accessing data or causing damage to computer hardware or software. 

No two businesses are the same when it comes to cyber risks. Cyber risk can be defined...

1. Telecoms systems – We are highly likely to see a significant decline in take up and renewal of ISDN lines ahead of BT’s announcement that all customers will be migrated to an IP (hosted) network by 2025. Most forward thinking business owners and systems managers will have already made the switch. Those...