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The importance of digital transformation and stability in 2020 and beyond.

Date July 29th 2020 by in Categories Business Report, Telecommunications

SME’s represent almost 90% of businesses within the UK, as the COVID-19 pandemic continues, SME’s stability and resilience is being put to the test. The crisis has demonstrated the necessity for digital transformation and a business’s ability to adopt new working practices to ensure ‘business as usual’.

Covid-19 has rapidly accelerated the pace of digital transformation. Whilst many businesses may have considered new technologies and working practices for the future, many are now having to fast track digital transformation and integrate new technologies after it became evident that their business lacked the infrastructure and ability to provide business continuity without compromise during lockdown.

Going forward SME’s need to be agile and consider their business model post COVID-19. Having the right foundations will provide businesses with stability, it will allow business to reshape their approach, operate effectively, excel at customer service and remain competitive. At BCR Associates, we want to keep your business moving forward with the right technology to secure future business continuity. We recommend that you consider the following:

Unified communications – Connecting all stakeholders within your business via voice, video messaging, data and mobile products, working together as a single solution.

Hosted telephone system – Having a hosted system means your telephone system is hosted in the cloud, you make and receive calls using IP handsets, mobile and other devices and the voice traffic is carried over the internet connection. In the event of a disaster, calls can be redirected to any location or device as long as you have the internet. With no physical maintenance, fully remotely supported, it’s easy to scale up or down as required, making it often a cost-effective solution.

Collaboration tools/platforms - Collaboration drives innovation through better communication and the ability to share knowledge, therefore digital workplace solutions are essential for your employees and customers to communicate and interact with each other, especially at present when it’s so important to be at a social distance. Whether it’s to share screens between employees or facilitate a virtual event, there are many platforms available which can integrate with your existing systems.

Cloud technology – Cloud technology allows all data to be stored remotely rather than on site and is made available via a network, usually the internet. Cloud technology can be accessed anywhere and by any device.  

Data connections – With new technologies being introduced all the time, there are a range of solutions available. Due to recent events many employees have had to share their home and their workspace with their entire family all struggling and competing for the data connection. Going forward, if remote working is going to be the new norm and businesses are data reliant, employers may want to consider installing a separate work internet connection such as a leased line or provide employees with a dedicated broadband connection package to guarantee a reliable connection.

Stable and secure network – Through a Virtual Private Network (VPN), you can provide a secure link between your employees and businesses, allowing employees to access files and systems securely regardless of location, time or device whilst protecting your business from data breaches.

If you would like to know more about digital transformation or how you can make your business more resilient, please send us an email at or call us on 03330 433 233.