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Top tips to ensure that changing your supplier goes smoothly

Date September 6th 2017 by in Category Telecommunications

When it comes to choosing the right telecoms solution for your business, decision makers are faced with a daunting range of possibilities: Which supplier offers the best equipment? Which solution fits my business needs? How can I be sure of reliability? What kind of hardware and software does my business require? What sort of service levels are to be expected?

Once you have worked through all of the above and selected the right solution for your business, it may mean that you will take the decision to change your supplier. This can pose its own unique set of challenges. However, if you follow our four easy steps, changing your business’ telecoms supplier does not need to be a difficult process:

1. Be aware of contractual obligations and unique terms and conditions.

The terms and conditions for each supplier will vary slightly and you will need to weed out certain details to make sure that leaving your current provider does not incur unexpected costs. We advise you to know your contract end date for each individual product, have a good understanding of your termination period, know your nominal contractual spends and any expected reconciliation charges (this depends on levels of spend achieved on your account).

It is also important to consider the number of different contracts linked to your telecoms set-up. For example, is your equipment leased under a separate contract and have you committed to a lease hire or lease purchase agreement?

2. Consider your existing equipment.

  • For broadband: In order to ensure that you are installing a like for like connection, it’s important to check if the router needs to be configured to the server, if your set up uses VPN tunnels and if current equipment uses fixed IP addresses.
  • For line and calls: We recommend that you consider your current phone system and existing programming and check whether or not the equipment is pre-configured to dial 9 before calling out. This is particularly relevant when installing PDQ machines, CCTV cameras, and lift lines.
  • For mobiles: It’s vital that you or your IT Manager download all important information, E.g. back up settings and contacts. If you are recycling, wiping your old device(s) and restoring factory settings is also a must. Finally, it is imperative to check that your device(s) are unlocked to all networks. 

3. Consider service implications of transfer dates.

  • Carrying out any major changes to your telecoms set up on a Friday is ill-advised. If the transfer process does not go according to plan, it’s likely that it will not be fixed until the next working day. This will leave your business out of commission for a weekend which could be damaging to your sales figures and customer service levels.
  • Only set the transfer date for a day when all relevant personnel are on site. E.g. It could be tricky to install a new broadband set up when your IT Manager is on holiday!
  • Make sure all necessary equipment is distributed prior to the go-live date. For example, new users should be in possession of their handset and sim and broadband routers should be delivered to the correct site, ready to be plugged in ahead of time
  • When you are porting mobiles make sure that all users are in the UK
  • You may even wish to think about staggering your transfer date to make it easier to manage the project

4. Carry out thorough tests and checks.

Once the transfer or port has taken place it is important to do in depth checks to make sure that everything has been set up correctly.

BCR Associates consultants and customer services team are highly experienced in dealing with changing suppliers and are equipped to manage the process on your behalf. The team are on hand to help if any of the above items should go wrong or if anything unexpected should arise. What’s more, our fully managed service includes a thorough review of all paperwork to make sure that you are being billed correctly and to risk assess any historic contracts and circumvent any issues that may arise.

To speak to an expert about any of the above please contact us on 03330 433 233.


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