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Our guide to telecoms fault management

Date September 5th 2017 by in Category Telecommunications

In today’s fast-moving market place, it’s vital that you are able to communicate with your clients in a timely fashion, making sure that your business provides the highest level of customer service.

Unfortunately, faults with your phone line or broadband connection are frustratingly inevitable and the first port of call is often to call your supplier to report the fault. However, in some instances, you may be able to fix the problem internally and keep downtime of your communication systems to an absolute minimum.

The below diagram is designed to guide you through fault management so that your issues are resolved as quickly and painlessly as possible. If you are not able to fix the fault yourself, the below process will help you to understand exactly what the problem is so that when/if you do speak to the relevant expert, the conversation is straightforward as you have already carried out the necessary checks. Following this process will also help you to save your business money as it will help you to determine the exact nature of the fault and avoid any unnecessary charges. As an example, BT Openreach typically charge around £160 per line/service if they are called out unnecessarily.   

Our guide to fault diagnostics (flow diagram)

We recommend that you print the above and keep it somewhere safe for future reference. However, if you are not sure whether or not you need to speak to your supplier or call out an engineer, we are happy to help you through the fault management process.

For help with your telecoms fault, please contact us on 03330 433 233.


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