Customer services and user experience has never been more important to get right than with your business telecoms service. Unfortunately, there is no escaping the fact that you will experience issues with your telecoms set up – it’s just the nature of the beast. What’s important is how easy it...

When it comes to choosing the right telecoms solution for your business, decision makers are faced with a daunting range of possibilities: Which supplier offers the best equipment? Which solution fits my business needs? How can I be sure of reliability? What kind of hardware and software does my business...

In today’s fast-moving market place, it’s vital that you are able to communicate with your clients in a timely fashion, making sure that your business provides the highest level of customer service.

Unfortunately, faults with your phone line or broadband connection are frustratingly inevitable and the first port of call is...