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Does “Fixed” really mean completely fixed?

Date January 27th 2017 by in Category Telecommunications

Our extensive knowledge of the telecoms industry means that we have a combined experience of nearly 40 years, this means we’ve seen a lot of phone contracts in our time! Our telecoms experts are extremely familiar with the terms and conditions for each of the different suppliers in the market place and are aware of the pitfalls.

One of the questions that we get asked on a daily basis is, "is the pricing being offered genuinely fixed?". The latest price increase from BT Business is a great example of the issues surrounding fixed price contracts...

As of the 1st March 2017, BT Business are increasing the price of all business phone lines and related care level packages. If you are a BT Business customer you are likely to see your business telecoms bills increase by an average of 6%.

Why have prices increased?

The price increases are due to the rise in costs from the wholesaler (BT Openreach) and BT Business reserve the right to pass these costs on. There are no limits to the frequency of the price increases and it could be that BT will increase their prices more than once during your contracted period.

If you’re a BT Business customer here’s what you need to know about the changes…

BT do not distinguish between types of client, therefore this price increase will be implemented across the board. You can expect to see your business phone bills increase regardless of business size, set-up or whether you are in contract or not.

Unfortunately, signing with BT does not mean that your costs are fixed for the length of your contract and BT’s terms and conditions state that they are able to put the pricing up with 30 days’ notice.

How will BT inform their clients?

BT Business clients will be notified in writing via their January phone bill. It’s likely that this will form part of the footnote section on their bill.

What does this mean for the telecoms industry in general?

Even if your phone lines are not supplied through BT Business, you are likely to see a price increase in the near future. This is because the majority of telecoms suppliers use BT Openreach as their wholesale provider and will therefore be subject to the same price increases which will be passed to the client.

What can you do?

As with any service provision, whether it’s insurance, energy or your phone lines, it’s important to shop around for a supplier that can provide you with the right service levels and fixed prices for the full length of your contract.

How can BCR Associates help?

Due to our established relationship with our supply panel we are able to negotiate benefits that you, as an independent business owner, may not be privy to.

We have fixed price agreements in place with most of our suppliers which means that our suppliers will not pass wholesale increases on to you. If you purchase your lines and calls through BCR Associates, you can expect to receive genuinely fixed pricing for the duration of your contract. In addition to providing budget certainty through fixing contract terms, we will also carry out a full telecoms audit, making sure that you have the right solution for your business and help you manage this for the duration of the contract.

To talk to one of our telecoms experts, please call 03330 433 233.


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